We're here to help with any questions you have about plans, pricing, and supported features.
Generally, orders are delivered within 7 working days from the date of order placement based on your location. However, beyond 7 working days, if we are unable to deliver your order due to any unavoidable circumstances, we shall process your refund to the original payment method.
You can apply a coupon on the cart page before placing the order.
Coupon codes are subject to terms and conditions (product/brand/cart value-specific coupons), so please make sure you've reviewed them and that the coupon is applicable to your order. If the issue still persists, please contact our support team at 9319306688 or email at customer.support@scrunchbox.in.
Yes, you would have received a discount coupon in your membership letter. You can apply the same in the cart before placing an order on ScrunchBox Shoppe.
If you're experiencing difficulty paying for your order, Check your internet connectivity
Double-check your payment information (Card number, expiration date, CVV)
Clear your browser cache and cookies
Try for a different mode of payment (UPI / Netbanking / Credit/ Debit Cards)
If you’ve tried the above steps and are still unable to complete them, please contact our support team at 9319306688 or Email at customer.support@scrunchbox.in.
In case of any payment failures and charges incurred, the refund will be routed through the payment gateway to the source account within 5-7 working days. If none of this occurs, please contact our support team at 9319306688 or Email at customer.support@scrunchbox.in.
Double-check your delivery address to ensure it was entered correctly. Contact your neighbours to see if they received the package by mistake. Check with the apartment security if they received the package on your behalf. If you're still unable to locate your order, please contact us at 9319306688 or Email at customer.support@scrunchbox.in.
Oops! If you receive a damaged or defective product, don't wag your tail in dismay. Please contact us at 9319306688 or Email at customer.support@scrunchbox.in.
No. Currently this facility is not available. Rest assured, we will notify you well in advance!
We accept all major Credit Cards, Debit Cards, UPI and Net banking channels for payments.
Note: At the moment, pay on delivery is not available.
The RFID tag is to be applied on your pet by a registered and Practicing veterinarian only in order to keep your pet safe.
